You know when each tank was pumped, but nobody has time to look through the files each month.
Septic play · Pumping reminder program
A septic pumping reminder program that rebooks every customer on schedule.
Your customer list and the date of each pumping are the most valuable assets in a septic business. Spur mails every customer an automatic reminder three to five years after their last service, so the route fills with repeat jobs.
Free forever plan · No card · 20 property searches a month
USPSFirst-Class
Ruth Sandberg9810 Lake RdWaconia, MN 55387Scan to book your pumping
Ruth S. booked a pumping from your reminder · 3 min ago
AI-written for this owner · Mailed in 2 days
3–5 yrsafter the last pumping is the reminder window
Autoeach customer on their own schedule
Repeatjobs from the list you already own
The problem
A paper file doesn't call anyone.
After four years, the owner can't recall who pumped last, and the next call goes to whoever turns up first.
Calling or mailing by hand is a job that gets dropped in the busy season.
How it works
From list to mailbox in one workflow.
Five steps from a paper file to a reminder cycle that runs itself.
app.usespur.com
See it in Spur
A reminder cycle from your own customer file
Sample customer list with last pumping dates. Names are partly masked.
Your listPumped 3–5 yrs agoActive customersRural zipsQR tracked
- Ruth S.9810 Lake RdPumped March 2022Due nowWrite-up on file
- Dale H.4180 County Road 12Pumped October 2021OverdueOlder system
- Jen & Mark O.4265 County Road 12Pumped June 2023Due next year
- Alicia T.10240 Hickory LnPumped January 2021OverdueWell + septic
- Tom & Gail W.8830 County Rd 10Pumped August 2022Due next quarter
AI draft for Ruth S. · 9810 Lake Rd
Hi Ruth,
We pumped your septic tank in March 2022. Most household tanks need pumping every three to five years, so you're coming up on the window, and pumping on schedule is the best protection for a drain field.
If you'd like, pick a date below. We'll take care of everything, and we'll send you a card when the next one is due.
Scan the code to book a pumping.
Greg Lindahl · Valley Septic Service · (952) 555-0144
Sample data for illustration. Your results depend on your market and filters.
Playbook
How to build a reliable septic reminder cycle
A septic company that sends reminders turns one-off jobs into a recurring base. Each customer is a job on a known cycle, and the question is only who they call when it comes due. A card that arrives at the right moment, from the company that did the last pumping, usually wins.
Use real dates. The strongest reminder says 'we pumped your tank in March 2022.' It is personal, it proves you keep records, and it reminds the owner that you are the pumper they used. Keep last-service dates clean in your file, because the program depends on them.
Pick an interval. Most household tanks need pumping every three to five years, but a larger family, a garbage disposal, or an older system may need it sooner. Set a default of three and a half or four years, and adjust for customers whose tank size or use is different.
Mail before the due date, not after. A card three to six months ahead gives the owner time to book, and gives your dispatcher time to fill route days. Follow with a second card if there is no scan, and a call to the customers who have not booked after a year.
Combine with inspection. Pair the reminder with a baffle and effluent filter check, and mention it on the card. Customers with older systems get honest advice, and you find repair jobs early.
Keep the list fresh. Update each record after service so the next date resets. Remove customers who have sold, and add the new owner to your new-buyer program. A clean list is what keeps the reminders accurate year after year.
Track the program's health with two numbers: the share of due customers who book within 60 days of the reminder, and the share of customers who have gone more than five years without service. If the first falls or the second rises, check your addresses and your reminder timing before you change the offer.
20×+return on a year of Spur Team from 300 existing customers on a cycle
Every reminder is a repeat job you already earned.
- Spur Team: $49/mo billed annually = $588/yr
- ~80 reminders a year at $0.94 each = $75
- 30 booked pumpings (~$450 each) ≈ $13,500
Example math. Your list size and interval will vary. Run your own numbers →
One tool, not four
Spur vs. the usual septic reminders
What you needThe usual waySpur
Reminder from the real last-service dateA folder of paper tickets✓ Built in
Mailed automatically on the cycleCalled when someone has time✓ Built in
QR to book in secondsCall the office✓ Built in
Next date resets after serviceManual updates✓ Built in
Scan alerts for follow-upNo signal✓ Built in
Pumping Reminders by the numbers
Why reminders are the core of septic
3–5 yrs
is the typical household pumping interval, so every customer is a repeat job
Cheaper
to rebook a past customer than to win a new one
20×+
return on a year of Spur Team from 300 existing customers on a cycle
FAQ
Septic reminder program questions
How do I send septic pumping reminders?
Upload your customer list with last pumping dates, set an interval, and Spur mails a card automatically when each tank comes due.
How often should I remind customers?
Most household tanks need pumping every three to five years. Start at about four years and adjust for tank size and household use.
What if my records are on paper?
Type the customer name, address, and last service date into a spreadsheet and upload it as a CSV. You can start with your best 100 customers.
Can I use this with my dispatch software?
Yes. Export a CSV from ServiceTitan, Housecall Pro, Jobber, or a spreadsheet and upload it.
What does Spur cost for a septic company?
Solo is free forever. You pay per postcard when you mail. Team is $49/mo billed annually with automations, more QR codes, and lower postcard pricing.
Keep exploring
Related plays and guides
Start in minutes. No card required.
Your next route is already in your file cabinet.
Upload your customers and let Spur remind each one when it is time. Free to start.
Set up my pumping reminders — freeFree forever plan · No card · 20 property searches a month
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